Programme

Registration and refreshments

Opening remarks from the Chair

What next for the local government efficiency agenda?

Learning from the private sector: Driving efficiencies through innovation

• Identifying services that can be effectively disaggregated
• Mapping customer demand through service buying habits
• Using this information to realise efficiency gains
• How does this fit with the public services ‘Choice’ agenda?

Lessons from Total Place

• Improving the customer experience and delivering better value through service transformation
• Maximising opportunities for joined-up working to generate efficiencies
• Emerging evidence from the Total Place pilots to date

Question and answer session

Morning refreshments

Ensuring your HR capability and capacity is fit for the future

• Embedding flexibility into your organisational change policy and procedures to cope with widespread restructuring
• Structuring your HR function to meet changing workforce requirements
• Resourcing HR to meet increased demands – particularly during restructuring
• Investigating alternative HR service delivery models

Case study: Managing a culture change to support a transformation programme

• Gaining buy-in from all staff and senior management
• Building capacity in the organisation
• Supporting people through the change process
• Instilling a culture of responsibility and accountability

Question and answer session

Lunch

Have I Got Efficiencies for You?

In the current economic climate, widespread media attention has been devoted to efficiency savings. Don’t miss your chance to grill our panel on the media’s top efficiency stories.

Finding efficiencies through collaborative procurement

• Developing a framework for collaboration
• Techniques for aligning priorities and timings on existing contracts
• Overcoming challenges to securing goods and services in partnership

Developing an organisation wide view to enabling service delivery

• Understanding your organisational operating model
• Selecting the right approach to service delivery – make or buy?
• Choosing the right services to share
• Keeping a focus on the customer

Question and answer session

Afternoon refreshments

Establishing efficient customer channels

• Why simplified customer interfaces are mutually beneficial to the customer and organisation
• Accessing multiple services through a single point of contact
• Integrating back office systems to support this function
• Holding a single record covering all services for a resident
• Using web services and collaborative ICT to enable service provision, bill paying, communication and consultation

Maximising the potential of your estates and realising efficiencies

• Driving awareness of property as an asset
• Reviewing your property assets to identify potential efficiency savings
• Making joint use of assets with neighbours and partners

Question and answer session

Closing remarks from the Chair and end of conference